AI agents face restrictions over safety checks that require a human touch

How did we get here? What did we do to deserve the stupidest possible timeline? Well I know we did all that stuff but… I guess I just hope there is a point to all of this stupidity like maybe we are a satire simulation set up to parody a more plausible reality that audiences come from to observe our comedy… I just don’t like the idea of our unique narrative comedic genius going to waste ya know?

  • yesman@lemmy.worldEnglish
    91·
    23 hours ago

    They don’t care about your security or privacy. Just like the banks who’ve already done this, they’re worried that bots can find better deals for their customers and therefore cost them money. That’s all and that’s it.

    I can’t imagine giving a chatbot my bank info, but dealing with corporate websites and customer service is actually one of the benefits of AI that appeals to me. If the bots are up to it that is. There was reporting that Meta (IIRC) was testing a bot that could cancel subscriptions and wait on hold for you, turned out they were using call-center employees to pick up what the bots couldn’t handle.

    • supersquirrel@lemmy.caOPEnglish
      6·
      22 hours ago

      I can’t imagine giving a chatbot my bank info, but dealing with corporate websites and customer service is actually one of the benefits of AI that appeals to me.

      This is just the “we need a universal standard” xkcd meme but with half-assed underfunded customer service schemes. We will end up with the same problem but worse.

    • bamboo@lemmy.blahaj.zoneEnglish
      5·
      22 hours ago

      There was reporting that Meta (IIRC) was testing a bot that could cancel subscriptions and wait on hold for you, turned out they were using call-center employees to pick up what the bots couldn’t handle.

      I think most of the AI companies have a “pay no attention to that man behind the curtain” secret. Even Waymo has human operators in the philippines to jump in and take over from the “full self driving taxis”.