Inundated with complaints, Tesla created "Diversion Team" to cancel appointments.

Tesla has consistently exaggerated the driving range of its electric vehicles, reportedly leading car owners to think something was broken when actual driving range was much lower than advertised. When these owners scheduled service appointments to fix the problem, Tesla canceled the appointments because there was no way to improve the actual distance Tesla cars could drive between charges, according to an investigation by Reuters.

  • voluble@lemmy.worldEnglish
    31·
    11 months ago

    “Thousands of customers were told there is nothing wrong with their car” by advisers who had never run diagnostics, Reuters quoted a source as saying. Advisers offered tips to customers on how to increase their mileage by changing driving habits

    Holy shit, can you imagine being told this by your vehicle manufacturer when requesting a service appointment?

    • Voyajer@kbin.social
      3·
      11 months ago

      I mean, some people do have lead foot disease and could benefit from getting told to ease up on the throttle, but this is much more than that.