Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.



Then you don’t care about the Sony dropping physical media thing, since you’re willing to give Valve a free pass despite literally paving the road Sony is going down on.
I’d expect people boycotting Sony over their decision to be better informed than that, and stay clear of Valve’s dystopia, right? Right?
EDIT: also since you said consoles are locked down to 1 store yourself, I want you to make a guess how many PlayStation users are going to figure out that they can go buy their stuff from GOG on hardware literally branded after Steam, where as I established, its subscribers don’t give a shit about other stores, much less GOG.
Dystopia? Brother, you need to understand that games were locked down to windows for the longest time. If you don’t remember the shit show that was windows 8 and Microsoft shutting down games for windows live, then you don’t understand how bleak the outlook was for PC gaming at that time. Valve has nearly single handily moved compatibility to other operating systems for nearly all games all the while keeping everyone’s library available for nearly a quarter century. When Valve does shady shit, we’ll call them out for it, but I’m not about to stop supporting them when they’re making using a real alternative for a better OS a reality.
Not to mention the sales making PC gaming much more affordable than console gaming.
I wouldn’t care if Sony dropped digital if there was another source to get games other than the official Sony PlayStation store, but since there is no alternative, it is bullshit. The loss of physical isn’t the real fight here though, it’s open competition. Why else do you think Google and Apple are fighting tooth and nail to keep other stores off their mobile phone platforms?
How will they learn about alternative stores? Like this.