and by design, it will discourage customers from getting even a single ‘free’ refill. it already takes 5 minutes to have a human take an order at the counter. if it takes 5 minutes to get a refill, very few will even bother, and more than a few will opt for a larger and more expensive drink to begin with.
they take so fkn long now to ‘prepare’ an order once it’s placed, i’m always deep into my first refill (and sometimes on my second) by the time the order is ready. if i can’t refill as i wait, i’m going next door to burger king or culvers.
Mcdonald’s is going away from self-refill. You can still refill it but an employee will do it.
and by design, it will discourage customers from getting even a single ‘free’ refill. it already takes 5 minutes to have a human take an order at the counter. if it takes 5 minutes to get a refill, very few will even bother, and more than a few will opt for a larger and more expensive drink to begin with.
they take so fkn long now to ‘prepare’ an order once it’s placed, i’m always deep into my first refill (and sometimes on my second) by the time the order is ready. if i can’t refill as i wait, i’m going next door to burger king or culvers.
Interesting. Do you know why?
I remember decades ago the ads on TV when burger king added self service fountains. It was a BIG DEAL to have unlimited free refills.
Uhm, money? What other reasons would a big corp have?
https://www.cnn.com/2023/09/12/business/mcdonalds-self-serve-soda-machines/index.html
I read exactly this article, a week later my go-to was closed for 3 weeks everything but the drive-thru, then this pic.