The retail giant is rolling out the “10-4 program,” requiring employees to smile when within 10 feet of a customer, make eye contact, wave or greet them, Bloomberg reported. Under the new guidelines, once an employee is within four feet of a shopper, they should go a step further by asking about the customer’s day or if they need assistance.
Many major companies have structured greeting rules, such as Walmart’s “10-Foot Rule” and Disney’s “10-and-5 Rule” that guide employees to smile, make eye contact and offer help at set distances.
Yup, and I ignore it. If someone needs help, they’ll fucking ask!
I want a company that talks to customers (excuse me: “guests”) instead of punishing the employees (“team members”) for slowing sales.
Dude I worked at the ymca for a while, we had to call people “patrons” it pissed me off
Ugh, that’s so… (Lowers sunglasses) patronizing
Ohhhh shut uuuup, take your dad jokes elsewhere
I don’t have kids, this is my only outlet. (The 18-20ish year old children i work with just stare at me like a lunatic)