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11 hours agoLol just because this the first you’ve heard of it doesn’t mean it didn’t exist as a problem prior. Bullets leaving the range is a massive issue whether there’s a school or an empty field.
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Cake day: August 3rd, 2023
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More info for you showing it may not be so simple
https://www.iaedjournal.org/combating-the-911-staffing-crisis
https://www.911.gov/newsletters/issue-14/survey-more-than-half-of-911-centers-face-staffing-crisis/
https://www.reddit.com/r/911dispatchers/comments/1iqdzn0/emergency_staffing_crisis/
And on and on and on.
The more I think about this idea of AI use by New Orleans the more sense it makes. As long as it’s a human asking the emergency protocol questions and dispatching first responders, falling back to tech for filtering overwhelming call volume during large incidents is a good idea.
I’m probably going to get downdoots, but I don’t care.
I feel like a lot of the responses here are from people who didn’t read the article.
This is a triage that allows the caller to bypass the ai with a simple no answer.
This is one use of this technology that can actually improve response times, and likely* isn’t being used to cut staff.
See my other comments if you care to know more.
This is from the article
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
Also, human resources cost money and 911 centers already struggle financially. People don’t want more taxes, and that’s how more staff and equipment is funded
On top of that, there’s a nationwide 911 staffing crisis.
It’s not an easy solution, and ai is a tool that can help.
I hear you, but imagine the alternative where it takes many tries dialing 911 to reach a human or you never do because the system is overloaded
Trust me when I tell you that is exactly what is happening today. If you can dial 911 you can press 1, hopefully.
There is though. High profile events cause high volumes of 911 calls. If AI can be used correctly, perhaps even with Geo data, callers likely calling about the same event 400 others are calling about at the same time can get an informational “we know, thank you. But press 1 to talk to a human if still needed”. This allows the humans to help Grandpa having a heart attack across town instead of speed answering dozens of calls about the same fender Bender on the interstate during rush hour.
Just my opinion. Thanks for listening.
Get the $50 pills next time. Worth it.
Verify the credit card info I have on file for you for post delete
Pretty sure I had that exact water bed frame
132·5 days agoOr fix the real problems: availability of guns, and lack of appropriate mental health care.
2 different companies cover the area I live in. I pay the annual fee for both. Just in case I have an accident while sitting at my computer that requires an air lift.
Where all the corn bone at
1·8 days agodeleted by creator
That’s a nasty beat down by you.
Jfc the Republicans are doing so much more shit than they admit to. Imagine what they could be doing that makes what they say out loud ok to them.
Not defending whitmer but saying the GOP is better because they admit to some heinous shit is nonsense.
18·1 month agoWhere can I sign up for Canadian Internet in my US State?
That’s not creepy, it’s just sad.
How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn’t exist.
Butts in seats don’t exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat assistant to a problem without a real solution.